Access Statement for Kings Head hotel Richmond
Introduction
The kings head Hotel is a 30 Bedroom Hotel, on 3 floors with access to all via a
staircase, split by 4 small landings. The reception area is on one level in
which both the bar, lounge, toilets are situated. The restaurant is on the first
floor and this is accessed by the staircase, which is split into 2 small
landings with a total of 18 steps. The hotel has a combination of room types
including Singles with walk in shower rooms or shower over bath. Doubles and
twins spread over the 3 floors, also 4 bedrooms situated in Kings court an
annexe to the hotel and accessed by a staircase consisting of 20 steps. Assistance
with the stairs is available on requests.
The hotel has a disabled toilet on the ground floor.
The carpark is situated at the rear of the hotel and can hold 25 cars, Designated
parking is available for disabled permit holders. Access to reception is via 8
concrete steps.
We have 24 hour reception cover therefore the hotel is safe and secure at all
times. Any Guests staying with visible difficulties with walking, sleeping,
breathing or visual impairment or any other medical issue that is reported to
reception is relayed to the Night team to pay extra attention in case of an
emergency.
Pre-Arrival
The hotel provides confirmation in the forms of letters, emails, faxes and
asks the guests for their preference method at the booking stage.
The font used is Times New Roman size 12 which is a clear true font and is
large set writing that does not blur when magnified.
Menus are printed on A4 white paper, and A4 white card a larger font for menus
is available for guests with visual impairment.
We also have a magnifying sheet at reception to assist guests further.
The access statement is available in a word document format that can be
enlarged on the website as an attachment but a copy is also at reception
All confirmation letters give directions to the hotel, no matter what format
and a like to our website so a site map can be obtained.
The Hotel over looks Richmond town centre, which is predominately cobbled
with level walkways through the cobbles, to access all shops & businesss.
Arrival & Car Parking Facilities
There are 25 spaces to the rear of the hotel. Due to the size of the carpark
spaces cannot be reserved but we can assist with parking at check in.
The hotel can provide discs for disc parking in the Market place, which
allows 2 hours free parking in a marked bay.
We can assist guests with luggage to and from their cars.
The car park is fairly level with a chipping surface. It is lit at night and
is approx. 10 metres to the reception area.
Main Entrance, Reception & Ticketing Area
The main entrance is at the front of the Hotel facing onto the cobbled market
place. Access is via 2 small stone steps, there is a bell at the left hand side
of the entrance if assistance is required. Once in the hotel the reception area
is directly in front.
There are no further steps in the reception area for the guest to deal with
all public areas are on one level. There is a staircase to the bedrooms and
restaurant.
Assistance is always offed by the reception on check in
Music can be turned down on request in the public areas
Writing apparatus is available at reception if you require it
Lighting varies within reception with floor lighters, high lighters and lamps
Reception will offer additional keys on request
Seating is available in the reception area for guests to check in whilst sitting
down.
Reception familiarize guests to the facilities on offer, offer assistance
with luggage and also take guests to their rooms.
Reception is noticeable by the large wooden counter, lit by 3 chandeliers.
The counter is 1 metre high
The entrance has coconut matting surrounded by brass trim. The flooring of
the reception area is carpeted.
Reception is manned 24 hours the rear and front doors are locked at 11.30pm.
There is a large doorbell at the front door situated on the right hand side of
the entrance to call for attention.
Public Areas - Hall, Stairs, Landing, Corridors etc
All public areas and corridors and staircases are carpeted in a dark carpet
with white skirting boards and dado rails with pale coloured walls. The lighting
is varied with table lamps, ceiling lights and tube lighting on the corridor
which ensure there are no dark spots. The corridors are wide enough to take a
wheelchair and are approx. 1 metre wide.
Public WCs
The accessible toilet is on the ground floor about 3 metres from the main
reception on the same level, which is carpeted and clearly lit. The facilities
are unisex with no facilities for adult changing. The flooring is stone floor
tiles the size of the cubicle is 3 metres by 3 metres - approximately.
The door opens outwards with a single paneled door with a handle lock.
There is a hand rail on wall which is white in colour in contrast to the blue
wall.
There is space on right hand for a wheelchair to pull alongside the toilet to
allow the guest to use the facilities unattended
There are handle taps at the wash basin
There is an emergency pull cord
Baby changing facility is also available in this cubicle
Restaurant / Dining Room, & Bar area,
Lighting is provided in the bar with ceiling lights and mounted wall lights
and natural light in the day time. The area is carpeted and furnished with
upright chairs some with arms.
The restaurant has 2 chandeliers, and mounted wall lights the floor is
carpeted.
There are clear aisles between the tables. The tables are not fixed and light
enough to be moved around. The chairs are made of a synthetic leather with
steel frame, also clear plastic arm chairs. The tables are black with a central
column.
Menus are in a font 12 but a magnifying sheet is also available, menus have a
large variety of food items with a chef on call to assist with made to measure
menus.
The restaurant is all on one level. Access is up 1 staircase
The restaurant is waitress served with assistance offered if the guest can
not get up to assist themselves at breakfast
There are toilets on this floor.
Leisure Facilities
There are no leisure facilities on site that belong to the Hotel.
Bedrooms & Sleeping Areas
There are no bedrooms with wheelchair access
Bedrooms have the following:
The Bed combination is a zip and link and can be made in a twin or double.
There is space at either side of the bed so the guest can enter the bed
The kettle in the room is cordless with a measure on the side to say if the
kettle is full or empty
Room service is available all day with a full menu from 7am to 9pm
Reception can assist with any dietary requirement or allergies if informed by
the guest. We have a chef on call to assist with menus.
We have foam pillows as standard.
We do not accept dogs in bedrooms on to the premises
Bathroom, Shower-room & WC
All bedrooms have ensuite facilities - some have walk in shower rooms the
others shower over baths
The bathrooms have floor tiles and a floor matt is provided.
Additional Information
The staff are trained on the evacuation procedures these are also on the back
of each bedroom door and in the guest information folder.
If a guest is staying and needs assistance the staff are made aware and will
deal with this guest until the emergency service arrive.
The hotel operates a non smoking policy throughout the hotel.
There are large telephone in each bedroom but all mobile networks work in the
hotel.
Address: Kings Head Hotel
10 Market Place
Richmond
North Yorkshire
DL10 4HS
Telephone: 01748 850220
Central Reservations - 08081787666
Fax: 01748 850635
Email: res@kingsheadrichmond.co.uk
Website: www.Kingsheadrichmond.com
Hours of operation: 24 hours of operation
Emergency number: 999
Contact Telephone and Email Address
We welcome your feedback to help us continually
improve if you have any comments please phone 01748 850220 or email res@kingsheadrichmond.com
Created: 5 November 2009