Accounts
Your account is readily available upon request at Reception. The following methods of payment are accepted: Visa, MasterCard, American Express, contactless payment and ApplePay.
Alarm Calls
Please contact Reception by dialling ‘0’ who will set an alarm for you.
Assistance (24-hr reception)
Reception is staffed 24 hours. From 11pm to 7am the Night Porter will cover reception to deal with any enquiries. Should you require assistance please dial ‘0’.
Bars
Our bar is located on the ground floor at the front of the hotel, we provide the widest variety of beverages and has a wide range of speciality drinks including cocktails, whisky and gin.
Breakfast
Breakfast is served in the restaurant which is located on the ground floor close to reception from 7am to 11am, Monday – Sunday.
Checkout
Checkout time is 11.00am. A late checkout is available by prior arrangement by contacting our Reception team.
Church Services
Please contact Reception who will advise you on services and locations for religious worship.
Cinema
Our nearest cinema is the Station, around 0.5 mile from the hotel. There is a larger Empire cinema in Catterick Garrison 3 miles from the hotel; Post code DL9 3BA or a lovely walk, please ask for more details.
Conference Facilities
Please enquire with our Management team for details of our conferencing facilities. Our brochure is available upon request and we would be delighted to make an appointment with our Manager on your behalf.
Dietary Requirements
If you have any special requirements please contact the manager on duty who will be happy to assist.
Directions
If you require directions our Reception team are happy to provide printed route maps and navigation on request.
Disabled Facilities
Our disabled toilet is located on the ground floor next to reception.
Doctor, Dentist and Chemist
Should you require medical assistance, please inform Reception. The nearest minor injury unit is at Darlington Memorial Hospital around 16 miles away. The nearest chemists, can be found on the High Street. For more information please dial ‘0’ to speak to Reception
Emergency Services
Dial ‘999’ for the police, fire brigade or an ambulance. Please also call Reception on ‘0’ to report the incident and for further assistance.
Fire Procedures
It is imperative that guests read the Fire Notice on the back of the bedroom door and familiarise themselves with the fire evacuation procedure and fire exits
Flowers
If you wish to send flowers or have them delivered to your room, we would be happy to arrange this for you with our local florist. Please contact reception by dialling ‘0’ with your requirements and they will do their best to accommodate you.
Heating and Cooling
The heating in the room may be adjusted using the thermostat dial on the side of the radiator during the winter months. A limited number of fans are also available – please speak to reception to check availability.
Leisure Facilities
Our closest leisure facilities are at Catterick Leisure Centre. You can call them on 01748 831030.
Luggage Assistance
Please ask reception for help with luggage or luggage storage at any time.
Maintenance
Should you find anything not in working order, please report it to Reception and we will endeavour to repair it as quickly as possible.
No Smoking
Please be aware that the whole hotel, including all bedrooms, is non-smoking. The courtyard has designated areas for smoking. If guests are found to have smoked inside bedrooms, a minimum charge of £120.00 will be made to cover further cleaning and freshening of the room. Each room is fitted with a smoke detector which is very sensitive and will evacuate the whole hotel if triggered. Activation will incur further charges to the guests account.
Pets
Dogs are allowed in some of our bedrooms and public areas by prior arrangement. Unfortunately, for the comfort of other guests, dogs (except guidedogs) are not allowed in the restaurant where food is served all day but are very welcome in our lounge and bar area.
Postage
Postage to most destinations can be arranged via Reception. All post is sent daily.
Restaurant
Our restaurant is located on the ground floor. Our main menu is served from 1200-2100hrs and a copy accompanies this directory.
Security
Please ensure that your bedroom windows and doors are closed when you leave the room. We would like to draw your attention to the Hotel Proprietors Act displayed in the Reception area and regret to inform you that the hotel cannot be held responsible for the loss or damage to any guest’s property not handed in for safekeeping. Valuables should be deposited in the safe inside each wardrobe which allows private personal access via a keypad.
Special Offers
We often run promotions and special deals throughout the year. Please browse our website or Facebook page for more information on how to sign up to our mailing list.
Taxi Service
Please contact Reception who will be happy to book a taxi for you.
Telephone
Each bedroom is equipped with a direct dial telephone. Room to Room calls are free, but if you would like to make an external call, please speak to reception who will try and accommodate your needs.
Television
All of our bedrooms are fitted with a flat screen tv with freeview built in, giving you access to over 100 channels. Please use the guide button to see the latest listings.
Room Service
Please contact the Reception by dialling ‘0’ from your room phone from noon – 9pm or place your order for hot and cold meals, snacks and bar drinks. After finishing your meal, please call Reception and your tray will be collected from outside your room. Please note an additional tray charge of £3 per order will apply on top of the price of the food ordered.
